Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and, where applicable, in its original packaging. We will also require the receipt or proof of purchase.

How to Request a Return

To start a return, please contact us before sending the product. Once your request has been accepted, we will provide you with the necessary instructions and, where applicable, the address to which the item should be sent.

Do not send any product without requesting a return first, as the return address may vary depending on the order and country.

Items sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If the product arrives damaged, is defective, or you have received an incorrect item, please contact us as soon as possible.

We may request photographs or videos to help us verify the issue. Once we have reviewed the case, we will provide the appropriate solution at no additional cost to you when the issue is our responsibility.

Change of Mind

If you wish to return a product because you have changed your mind, please contact us within 15 days of receiving it. We will provide you with the applicable return instructions and conditions before you send anything back.

Exchanges

If you wish to exchange an item, please contact us. Where applicable, the fastest way to receive a different product is to return the original item and place a new order once the return has been accepted.

European Union Right of Withdrawal

Without prejudice to our return policy, if your order is subject to European Union consumer protection rules, you have a legal 14-day right of withdrawal, where applicable, without having to provide a reason.

This right is without prejudice to any other rights you may have under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Contact

If you have any questions about a return or refund, please contact us using the contact details available on our store.